The case of the never-closing support ticket

Usually, they are too quick to close issues that have not been solved.
This time, for fun, they will not close an issue that was successfully resolved in July last year.
Hilarity ensues.

I posted this not too long ago. Huh. I should probably find something else to whinge about.

In case you’re wondering, the attachment referred to in the entry for July 22 is here.

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