Here’s a lesson kids:
If you say that you will eventually follow up with a response, don’t close the ticket.
I draw your attention to exhibit A. Notice the “status” (my highlight).
|Dear JakeDue to unexpectedly high volumes of e-mails we have been unable to respond to you in a timely fashion. In addition to contacting us by e-mail you can also:
1) Visit our support site at www.Logitech.com/support. There you will find answers to many frequently asked questions, software downloads, product feature descriptions, and product documentation.
2) Call us, you can find our support telephone numbers for your country by clicking on the “Support” > “Contact Us” links at the top of the page. Please have your support number available when you call ( 091002-001455 ).
If you still prefer to have your question answered via e-mail, please reply to this e-mail. If you do not respond, we will assume that you chose one of the other support options listed above. Please note that if you still want to receive a response via e-mail, there may be a delay before we are able to answer your question.
This is a temporary condition and we are working to resolve it as soon as possible. We apologize for the inconvenience.
Update I’ve been using the replacement mouse they sent ever since then, which at the time of this update, was 5 years ago. Was so impressed with the mouse I bought another one for the iMac.