Usually, support tickets are closed before you’ve had a chance to tell them that the “fix” they’ve applied hasn’t worked.
Currently, I have ticket open that they wont close, or more accurately, don’t realise it is still open. Every once in a while I will add another comment to the ticket, to see if that will jiggle something loose. so far it hasn’t and it is six months and counting.
It’s been too long.
Why do they bother putting a search button in the Recent Contacts view? Have you ever tried it? It never finds anything. Like, never. In the normal Contacts view, it finds stuff according to some weird quantum mechanics algorithm. In other words, it returns a random selection of contacts that have no relationship to the search term.
And then, to cap it off, Notes went completely unresponsive for 10 minutes, and pegged the disk at 100%.
On the bright side, it gave me the opportunity to complain about it here.
Really? Remove the battery? Twice?
And what happened to apps which gracefully replace themselves with the latest version?
Every time a remove the battery, my Curve takes 10 minutes to be useable.
While slowly beating my brains out with a SAP shaped hammer, the oh-so -helpfull IT support called, and asked why I was trying to use the native SAP client? I asked what was wrong with that? To which he replied:
Well, no-one uses it, and its really bad.
Yeah, no shit Sherlock.
So I kindly informed him that I had previously reported that the SAP web application had stopped working, and had turned into a paint program. He said, “By any chance do you have the zoom set to anything other than 100%?”
Stunned silence.
As my brain slowly started processing the idea that a client-side zoom setting had caused the ENTIRE application to hang, I realised that I was trying to apply Reason in the first place. So I simply did what the IT guy said, and checked.
Oh. My. Fracking. God.
Behold – the IE zoom level of death:
IE zoom of death
I set this back to 100%, and wouldn’t you know it, it started working….
….until… <click>
<click>….wait….<click><click>
…. ah yes – we all knew this wasn’t actually going to solve all the problems. In fact, it has joyfully created another problem.
The report which I had wasted my ENTIRE DAY on is inaccesable from the web client. The IT guy on the phone said those dreaded words:
“Huh. Never seen it do that before.”
I said that if I have to delete my report, and start ALL OVER AGAIN, I would come through the phone and strangle him. He laughed, but with that tinge of fear caused by the realisation that I might actually manage it, somehow.
The World According to SAP
Select a country from the list of valid countries. If you don’t select from one of these countries, you will fail to save your expense report, and hours of frustration will go to waste.
Painting the screen with a hung application
Haven’t done that in a while…
IE froze, and anything in front of it was painted on it. Good work SAP.
After asking around, apparently this means that the charge code I was trying to use is not valid.
This one was great. I had blocked myself out, and couldn’t continue.
When is NaN.NaN.NaN?
Trying to select the ‹ or › results in the pop-up calender dissapearing, and the curious “Not a Number” date appearing.
Summary: it is not possible to enter a date using the pop-up calender for other than the current month.
Do you want to proceed?
When logging on to do submit some expenses, I was asked about the Transaction CO Through-postings from F1, and about how they were locked.
You better ask yourself, ”Do you want to proceed? Well, do ya? Punk?!
Update: Turns out that this means that month has been closed. It remains to be seen what that means for my expense claim.
So, after the IT department failed to upgrade Lotus Notes remotely, they came to my desk, and ran Microsoft Update. Manually. And installed about 40 updates. Why hadn’t these been updated already? Don’t ask.
Some of these updates were for Office, and naturally, something went wrong. All of a sudden, Word started hanging when trying to open documents. Google found some forums, which lead to this article
Documents that have attached templates take a long time to open in Word 2002 and in Word 2003 …
So the solution is unplug from the network, and run a Macro, cutting and pasting into it every directory in which you may have documents with attached templates on non-existent servers. Oh fun.
Not to mention that I also dislike VB, especially VBA, and trying to research recursive directory search code requires the internet, which is disconnected because testing the VBA macro will hang. Nice.
Oh, and by the way, the AutoOpen macro? Yeah, it runs after the templates have been loaded, so no good trying to write a macro that fixes this only when you try to open this document.
Dear Lazyweb: write me an app that searches all my computer for Word files, detects an attached template beginning with “\\” and replaces it with “Normal”.