I received a response from Ryanair about their thievery. Hilariously it starts by saying that I can only reply to the email by fax, which is a different number to the one I sent my complaint to, and is not listed on their website.
Essentially it says that because I didn’t open my bag and check that nothing was stolen before leaving the airport, that there is nothing they can do, and that I should claim it from my travel insurance.
Unfortunately, email replies to this address cannot currently be accepted, responses can be sent by fax to Ryanair Customer Services on +353 1 5081702
Private and Confidential
Mr Jacob Hawkes
4/41 King Edward Rd
Our Ref. 289334/DFNQHE
Dear Mr Hawkes,
I acknowledge receipt of your letter dated the 9th of December 2009.
Unfortunately as no loss was reported to our representatives immediately upon collection of your baggage, I regret that we are not in a position to proceed with your claim.
Perhaps generally it would be helpful if I referred you to the Ryanair General Conditions of Carriage 15.1.1 where it states:
‘Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint and without completion of a Property Irregularity Report at the time of delivery, is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage”
Given the above, I regret that we cannot consider your claim. We would suggest that any compensation be claimed from your travel insurance policy.
I am sorry that I cannot be of further assistance.
For and on behalf of