The Never Closing Support Ticket

Usually, support tickets are closed before you’ve had a chance to tell them that the “fix” they’ve applied hasn’t worked.

Currently, I have ticket open that they wont close, or more accurately, don’t realise it is still open.    Every once in a while I will add another comment to the ticket, to see if that will jiggle something loose.  so far it hasn’t and it is six months and counting.