Ryanair responds – says its my fault

I received a response from Ryanair about their thievery.  Hilariously it starts by saying that I can only reply to the email by fax, which is a different number to the one I sent my complaint to, and is not listed on their website.

Essentially it says that because I didn’t open my bag and check that nothing was stolen before leaving the airport, that there is nothing they can do, and that I should claim it from my travel insurance.

Unfortunately, email replies to this address cannot currently be accepted, responses can be sent by fax to Ryanair Customer Services on +353 1 5081702

Ryanair baggage response header

Private and Confidential

Mr Jacob Hawkes
4/41 xxxxx Rd
xxxx Park

Our Ref. 289334/DFNQHE

Dear Mr Hawkes,

I acknowledge receipt of your letter dated the 9th of December 2009.

Unfortunately as no loss was reported to our representatives immediately upon collection of your baggage, I regret that we are not in a position to proceed with your claim.

Perhaps generally it would be helpful if I referred you to the Ryanair General Conditions of Carriage 15.1.1 where it states:

‘Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint and without completion of a Property Irregularity Report at the time of delivery, is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage”

Given the above, I regret that we cannot consider your claim. We would suggest that any compensation be claimed from your travel insurance policy.

I am sorry that I cannot be of further assistance.

Yours sincerely

For and on behalf of
Ryanair signature
Maciej Ostrowski
Customer Services

Robbed by Ryanair Baggage Handlers

December 9, 2009

Ryanair Customer Service Complaints Department
PO Box 11451 Swords, Co Dublin
Fax +353 1 8121676

Reservation Number: XXXX
From: Dusseldorf (Weeze)(NRN)
To: Sevill (SVQ)
Flight: 8622
Depart: Dec 8, 2009 16:55
Arrive: Dec 8, 2009 19:40

Luggage Tag Number: 00006XXXX
Excess Luggage Reference Number: 0000XXX
Excess Luggage Fee: EUR120

Re: Theft of item in Checked Luggage

To Whom It May Concern: I am writing to report the theft of a personal item that was inside a piece of checked baggage on a recent flight from Weeze to Seville.

The ryanairbaggage.com website does not include an option to report this.

The item in question was a 125mL bottle of Davidoff Cologne, valued at EUR40, and was taken from my shaving kit. It was obvious that the thieves inspected the camera case that was also in the bag, but not finding a camera, took nothing.

Both the camera bag and the shaving kit were left opened. I have attached a photo of the inside of my bag as I found when I opened it after arriving at my hotel.

It is extremely upsetting to have ones bag interfered with, as anything could have been taken or added.  In these days of heightened security concerns, this is a gross violation of personal security.

I demand an apology, replacement of the stolen item, and a reimbursement of my full fare, including the excess baggage charge.  To think that I paid extra for the privilege of having my baggage rifled enrages me to the extreme.  You can be sure that you will never see me on your airline again, and I intend to make this experience known to as many people as I can.

Yours in extreme dissatisfaction,
Jacob Hawkes
December 9, 2009

Ryanair Luggage Theft Markup
This photo was taken after arriving in the hotel, and opening the bag for the first time since the flight.  The black shaving kit is opened, as is the blue camera case.  The cologne was taken from the shaving kit.  Both were left open.

3 months to send a replacement mouse

Here’s a lesson kids:
If you say that you will eventually follow up with a response, don’t close the ticket.
I draw your attention to exhibit A. Notice the “status” (my highlight).


Reference # 091002-001455
Date Created 10/01/2009 02:57 PM
Last Updated 11/10/2009 11:32 AM
Date Closed 10/09/2009 04:18 PM
Status Solved
PID or S/N LZ840BK
P/N 810-000864
Software Version xx.x.x
Downloaded latest SW Yes
Dear JakeDue to unexpectedly high volumes of e-mails we have been unable to respond to you in a timely fashion. In addition to contacting us by e-mail you can also:

1) Visit our support site at www.Logitech.com/support. There you will find answers to many frequently asked questions, software downloads, product feature descriptions, and product documentation.

2) Call us, you can find our support telephone numbers for your country by clicking on the “Support” > “Contact Us” links at the top of the page. Please have your support number available when you call ( 091002-001455 ).

If you still prefer to have your question answered via e-mail, please reply to this e-mail. If you do not respond, we will assume that you chose one of the other support options listed above. Please note that if you still want to receive a response via e-mail, there may be a delay before we are able to answer your question.

This is a temporary condition and we are working to resolve it as soon as possible. We apologize for the inconvenience.


Update I’ve been using the replacement mouse they sent ever since then, which at the time of this update, was 5 years ago. Was so impressed with the mouse I bought another one for the iMac.

Lotus Notes can’t deal with screen sizes changing

It appears that Lotus Notes doesn’t obey the screen geometry being managed by Windows.
If I unplug the external monitor, and adjust the display settings, all running applications get plonked onto the remaining screen. However, Notes will still pop-up dialog boxes on the non-existent screen.
Worse, when I do have the external monitor connected, because they are different sizes, Notes will pop-up dialog boxes in the non-existent area of the other screen.
Even more randomly, it wont always pop-up dialogs onto the screen in which the application was started, but will swap around at random.
Very, very lame.

Evernote for BlackBerry Is Here, well, almost. Actually not for most of us.

Evernote for BlackBerry Is Here.

The, much (read: MUCH) requested, native Evernote for BlackBerry is now available. Yes, it’s true. BlackBerry® owners, you now get a slick app to create new notes and search through all of your existing Evernote content.

Well, not quite.  Only compatible with Bold, Curve 8900 series, and Storm.  Oh, and only available through the Blackberry app store, which is only in UK and North America.  So, not quite so awesome at all, really.