December 9, 2009
Ryanair Customer Service Complaints Department
PO Box 11451 Swords, Co Dublin
Ireland
Fax +353 1 8121676
Reservation Number: XXXX
From: Dusseldorf (Weeze)(NRN)
To: Sevill (SVQ)
Flight: 8622
Depart: Dec 8, 2009 16:55
Arrive: Dec 8, 2009 19:40
Luggage Tag Number: 00006XXXX
Excess Luggage Reference Number: 0000XXX
Excess Luggage Fee: EUR120
Re: Theft of item in Checked Luggage
To Whom It May Concern: I am writing to report the theft of a personal item that was inside a piece of checked baggage on a recent flight from Weeze to Seville.
The ryanairbaggage.com website does not include an option to report this.
The item in question was a 125mL bottle of Davidoff Cologne, valued at EUR40, and was taken from my shaving kit. It was obvious that the thieves inspected the camera case that was also in the bag, but not finding a camera, took nothing.
Both the camera bag and the shaving kit were left opened. I have attached a photo of the inside of my bag as I found when I opened it after arriving at my hotel.
It is extremely upsetting to have ones bag interfered with, as anything could have been taken or added. In these days of heightened security concerns, this is a gross violation of personal security.
I demand an apology, replacement of the stolen item, and a reimbursement of my full fare, including the excess baggage charge. To think that I paid extra for the privilege of having my baggage rifled enrages me to the extreme. You can be sure that you will never see me on your airline again, and I intend to make this experience known to as many people as I can.
Yours in extreme dissatisfaction,
Jacob Hawkes
December 9, 2009
This photo was taken after arriving in the hotel, and opening the bag for the first time since the flight. The black shaving kit is opened, as is the blue camera case. The cologne was taken from the shaving kit. Both were left open.
Man that sucks.
Your reaction is understandable, but quite different from that which a left-leaning friend of mine had. He wrote the (different) airline a letter accusing them of taking advantage of their workers, creating an environment where decent, honest people would turn to theft.
Well, he’s right. Unhappy people do bad things. This is all a good lesson to remind you to take out travel insurance. Some of the stories on http://ryanaircampaign.org/ are pretty outrageous.
Rare for me to support Ryanair, I might be wrong but I believe the baggage handlers are not part of their workforce. Also, why did you not use a locking bag or put a padlock on the zips. It seems to me if baggage is difficult to get into, it might well be left. We used to hear vast numbers of stories of baggage theft (thiefrow?) but it seems a rare event nowadays.
Hi Jake, hope you get satisfaction from Ryanair – though I wouldn’t hold my breath!
In fairness, is it Ryanair baggage handlers at fault or do Ryanair use the general airport baggage handlers? Either way, a bit of a crock for you. Best of luck.
Yeah, I know that Ryanair doesn’t actually employ the baggage handlers, but a Weeze there aren’t any other airlines. And my ticket is with Ryanair, not the baggage handlers, so the duty of care rests with Ryanair.
Why didn’t I lock it? Because locks get cut off in some countries by the customs agents (USA), and others are easily defeated.
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